The four areas — Ecosystem & market, Charging tech, Charging & costs, and Service — explain how charging an EV works. The practical service makes the difference: you learn it from one person, on your vehicle, with your charging cards and your tariffs — whether you feel lost at the charging station, or simply want to be safe the first time.
You have your EV (soon) — and don't know how your charging is supposed to work? That is exactly what the hands-on appointment is for: learning on your own vehicle and with your own charging cards.
We meet you at your wallbox, at the charging wall at home, or directly at the public charging station. Plug, charging card, starting the app, and payment: you charge, we look over your shoulder — until it feels as if you have already done it a hundred times.
Request an appointment & offer →Are you standing at the charging station and feeling lost? We join in and walk through the app, the charging card, and the payment together with you — so that the next charge is the last unclear one.
Request immediate support →Your first charge with all the right ingredients: the right charging card, your app setup, and payment by card, QR code, or app at the charging point — including how to tell that tariff and roaming fit together nicely.
Book your first charge →The charging station is not the only topic: those who charge at home are usually facing a large question — which wallbox fits? And what exactly has to be considered in a detached house, and especially in a multi-family residential building (MFH)? From load management to the necessary tenant information: we take on the complete companion service.
Which Type 2 device, or with a charging cable? Which features, such as power monitoring or RFID integration, do you really need? We help with selecting the hardware and offer neutral consulting between the installer and the grid operator.
Since 1 December 2020, the installation of a wallbox in an MFH is legally secured: tenants (for tenants § 554 BGB) and owners (for owners § 20 WEG) are entitled to consent — the applicant bears the cost. We analyze the meter room, the cabling, and the load management, clarify your right to your own electricity meter, and prepare the necessary tenant information in line with the statutory requirements.
Charging an EV at home often requires an appropriate electricity meter and the right tariff. We compare your options (a two-tariff meter, green electricity, the wallbox's own packages) and make sure that from day one you charge efficiently & cost-effectively.
We accompany you from the planning to the completed installation of your charging station. Whether you need support with questions about the metering cabinet and the cabling, about the load management, or about the preparation of the tenant information — we offer you a comprehensive solution.
Do you need support → ContactAn employee training “Charging your EV: how it works” (€3,500 per day), and LadeGuide vouchers for your customers: the B2B offer with the four guide topics at a glance.
To the company offer →Whether support at the charging station, or the wallbox at home: you briefly describe what runs at your company — the vehicle, the station, the app, the charging card, and the meter room — and we send you your specific offer. For uncertainties in the details, we name three appointment options to choose from.
Request offer & appointment →